Cut fiber optic line disrupts 911 phone lines

July 29, 2015

WEARE TWP. (Oceana Co.) — A cut fiber optic line caused Mason-Oceana 911 emergency phone lines to go down Tuesday night, July 28, after 9 p.m., but the problem was repaired Wednesday morning, July 29, at 3:25 a.m.

Emergency calls had to be rerouted to Muskegon County Central Dispatch, which forwarded the calls and information to Mason-Oceana.

At 9:22 p.m., Mason-Oceana 911 issued the following information in a press release:

“Frontier Communication is advising they have a fiber optic line that has been cut, and they are working on the problem. If you have an emergency and dial 911, your call will be routed to Muskegon County and they are forwarding the call with the information. Also, Mason County residents that have telephone service with Frontier are also without service.”

Then, early this morning 911 stated: “As of approximately 3:25 a.m., Mason-Oceana 911 emergency lines, Ludington area landlines, and high-speed internet through Frontier have been restored. The original problem has been repaired. If residents experience trouble from this point on, they are to contact their Frontier provider as they normally would to report an issue.”

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