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LUDINGTON — Several Mason County businesses experienced problems with Spectrum internet service Monday, Nov. 9, as reports of widespread connectivity issues emerged across Michigan and other parts of the country.
Mason County Press observed multiple local businesses experiencing internet problems throughout the day. The disruptions appear to be part of a larger network issue involving Spectrum and Cloudflare, an internet infrastructure company that helps deliver websites and online services.
Cloudflare acknowledged problems involving Spectrum late Monday morning. At 11:54 a.m. Eastern time, the company reported that it was investigating issues involving Spectrum that could affect the availability of online services.
Cloudflare subsequently reported network performance problems in eastern North America.
Spectrum customers in Michigan and other states have reported difficulty accessing websites, applications and other online services. In some cases, customers have maintained an active internet connection but have been unable to access certain websites.
The problems appear to be affecting some services while leaving others operational.
In a discussion on Spectrum’s official Reddit support forum Monday morning, a representative of the company acknowledged receiving similar reports and said its engineering team had opened an investigation.
Internet technology professionals discussing the disruption reported that websites and services using Cloudflare appeared to be particularly affected. Cloudflare provides services that help route internet traffic, improve website performance and protect websites from cyberattacks.
Because of the nature of the reported problems, customers may experience disruptions even when their modems and routers indicate they are connected to the internet.
At least one network administrator reported that connections to previously inaccessible services had been restored by approximately 12:45 p.m. Eastern time. However, that report does not establish that service has been fully restored throughout Michigan.
As of early Monday afternoon, no official explanation had been provided establishing the specific cause of the disruptions affecting Mason County businesses. Spectrum also had not publicly confirmed the extent of the local problems or provided a restoration estimate for Mason County.
Customers experiencing problems can check for service interruptions through their Spectrum accounts or the My Spectrum app.
Mason County Press will provide additional information as it becomes available.
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